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Shopify Privacy Policy

1. Introduction

DigiXoft (“we,” “our,” or “us”) develops Shopify applications that help merchants enhance their online stores and customer experience. This Privacy Policy describes how we collect, use, and protect your information when you install or use any of our apps, including apps integrated with Facebook or other third-party platforms.

By installing or using our apps, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following information when you install or use our apps:

From Shopify

  • Store name, store URL, and contact email

  • Owner name and Shopify domain

  • Orders, products, customers, and theme data (depending on app functionality)

  • Billing and subscription details

From Facebook (if applicable)

  • Page access tokens and permissions granted via Facebook Login

  • Facebook Page ID, name, and messages (if the app includes Messenger or Comment automation features)

  • Advertising data, audience insights, or engagement metrics (if using Facebook marketing integrations)

From Users (Optional)

  • Name, email address, or phone number (if you contact our support or sign up for updates)

3. How We Use Information

We use collected data to:

  • Provide, operate, and improve our Shopify apps

  • Authenticate and maintain integrations (e.g., Shopify API or Facebook API)

  • Enable features such as automated messaging, marketing, or order processing

  • Communicate with merchants regarding updates, issues, or billing

  • Comply with legal obligations

We do not sell or rent personal data to third parties.

4. Data Sharing

We may share limited data only when necessary:

  • With Shopify – to ensure proper app functionality

  • With Facebook (Meta) – if the app integrates with Facebook services

  • With service providers – for hosting, analytics, or error monitoring, under strict confidentiality agreements

  • As required by law – to comply with legal or governmental requests

5. Data Retention

We retain information only for as long as necessary to provide our services.
When you uninstall the app, we automatically delete or anonymize all store-related data within 30 days, unless legally required to retain it.

6. Data Security

We use secure servers, encrypted connections (HTTPS), and restricted access policies to protect your data from unauthorized access or misuse.

7. Your Rights

Depending on your location, you may have rights to:

  • Access, update, or delete your data

  • Withdraw consent for data processing

  • Request a copy of your stored information

To exercise these rights, email us at [email protected].

8. Facebook Data Deletion

If you’ve connected your Facebook account to one of our apps and wish to delete your data:

  1. Go to your Facebook Account Settings → Apps and Websites

  2. Locate the DigiXoft app

  3. Click Remove → Delete data

Alternatively, you can contact us directly at [email protected] to request deletion.

9. Updates to This Policy

We may update this Privacy Policy occasionally. The latest version will always be available at https://digixoft.com/shopify-privacy-policy.
Continued use of our apps after changes means you accept the updated terms.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your data, contact us at:
📧 [email protected]